FAQ
Frequently Asked Questions
How long does delivery take?
Orders are typically processed within 1-2 business days, and delivery across Canada generally takes 3-10 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders across Canada, with no minimum purchase required.
Where do you ship to?
We currently ship to customers across Canada.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also visit our Track Your Order page.
What is your return policy?
We offer a 30-day money-back guarantee from the date you receive your order. See our Refund Policy for full details.
How do I start a return?
Contact us at info@style-street.com or through our Contact page with your order number, and we'll guide you through the process.
When will I get my refund?
Once we've received and inspected your return, approved refunds are issued to your original payment method within 5-10 business days.
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, we cover return shipping. For other returns, shipping costs are the customer's responsibility.
What payment methods do you accept?
We accept Shop Pay, Apple Pay, Google Pay, and Visa, Mastercard, American Express, Maestro, and UnionPay cards. See our Payment Policy for details.
Can I change or cancel my order?
If you need to cancel or change an order, contact us as soon as possible after placing it and we'll do our best to help before it ships.
Is my payment information secure?
Yes, all payments are processed through a secure, SSL-encrypted checkout. We never see or store your full card details.
How do I choose the right size?
Our jackets are designed with a true-to-size, everyday fit. If you're unsure between sizes, contact us before ordering and we'll help you choose.
Will the colour match what I see on screen?
We do our best to represent colours accurately in our product photos, but slight variations can occur depending on your screen settings.
What if an item is sold out?
Sold-out items may be restocked - contact us and we'll let you know if and when a jacket is coming back in stock.
There's a problem with my order - what do I do?
Reach out to us right away at info@style-street.com or through our Contact page and we'll sort it out as quickly as possible.
My package is missing or damaged - what now?
Please contact us immediately at info@style-street.com. We'll work with the carrier to find a solution as quickly as possible.
How do I contact customer service?
You can reach our team at info@style-street.com, by phone at +1 825-856-1283, or through our Contact page. We're available Monday to Friday, 9am - 5pm EST, and aim to respond within 24 hours.